SHIPPING INFORMATION
First and foremost, thank you for your order! It will be a privilege to make your jewelry for you.
Orders that are placed on weekdays (not including holidays) will be made, packaged and shipped within 2-4 business days. Orders placed on weekends or holidays will be processed the next business day. Order fulfillment will begin after credit card authorization and verification has taken place. All customers will receive a confirmation email once the order has been placed. Once the package has shipped, tracking information will also be provided. Please provide a reliable way for us to get in touch with you if we have any questions about your order, especially if it is custom in nature.
All domestic orders are shipped via United States Postal Service (USPS) using the following options (the estimated delivery time begins after your order is complete):
• USPS First Class: Delivery within 3-5 business days
• USPS Priority Mail: Delivery within 2-3 business days
• USPS Priority Mail Express: Delivery within 1-2 business days
Free USPS First Class shipping is available for all orders $50 or more, excluding taxes. This free shipping is available to the contiguous US States only. Exclusions apply to Alaska, Hawaii, Puerto Rico and other US territories.
If you have any other questions about shipping, please feel free to contact us and we will be happy to help you.
INTERNATIONAL
Peat Fire Jewelry is happy to ship throughout the world.
Please make note that international orders may be subject to VAT taxes, tariffs or custom fees that are specific to certain countries. Peat Fire Jewelry is not responsible for and not affiliated with these fees. Customers are solely responsible for these charges if they apply. In most cases, there will not be extra fees, but please research your country’s rules and laws to see if this might apply to you if you are concerned.
All international orders are shipped via United States Postal Service (USPS) using the following options (please allow extra time for the distance involved)
• USPS First Class International Parcel
• USPS Priority Mail International
• USPS Priority Mail International Express
SHIPPING CHARGES
Shipping charges are non-refundable unless the return is a result of our error.
RETURN POLICY
Excluding custom stamped orders (i.e. custom names/words/coordinates), you may return new, unopened, undamaged items within 21 days of delivery for a full refund. The return shipping costs will be covered if the return is a result of our error.
If you need to return an item, please email us at admin@peatfirejewelry.com with your order number and details of the item you would like to return. We will respond quickly with instructions for how to return items from your order. A full refund of the purchase price of the jewelry will be processed, excluding original shipping.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
GIFT CERTIFICATES
Peat Fire Jewelry Gift Certificates are a great gift for customers who are unsure of sizes or preferred style! Leave it up to the gift recipient to find something they know they love! Simply click on the little gift icon on the top right of the Peat Fire Jewelry home page and fill out the information.